User flow & User journey

User flow

If you want users to get from A to B, you have to design how they get there. And you definitely want users to get from A to B.

• The series of steps a user takes to achieve a meaningful goal.
• It is created to predict and show the possible routes.

User journey

• The scenarios in which the user interacts with the product.
• Normally the scenarios consist of between 4 and 12 step